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Rambursul nu apare: listă de verificare

Actualizat · ACOD (E-TRADE PARTNER)

Dacă rambursul nu apare la finalizarea comenzii, verifică în ordine: (1) metodă manuală activă, (2) adresă cu tarif, (3) țară într-o piață activă, (4) card cadou aplicat, (5) o regulă de ascundere se potrivește, (6) condiții respectate, (7) testare corectă.

4,9 · ACOD face asta pentru tine: taxă ramburs plus reguli de locație, valoare comandă, produse și clienți.

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  • Payment method: Settings → Payments → Manual payment methods → Cash on Delivery added and active.
  • Shipping zone: the checkout address is covered by a zone that contains your linked COD rate. No rate in the zone = no COD, regardless of app settings.
  • Market: Settings → Markets: the destination country belongs to an active market.
  • Gift card: if one is applied, Shopify hides all manual payment methods. Platform behavior, not a bug.
  • Hide rules: review ACOD → Limit Cash on Delivery. Is a location, order-value, product, discount, or tag condition matching this exact cart? Rules combine, so one match hides COD.
  • Show-only conditions: the inverse. If COD is set to appear only under conditions, all of them must hold for this cart.
  • Test correctly: incognito window, real target-country address, all the way to the payment step; with testing mode on, use test@example.com.

The full diagnostic with explanations of each cause: Cash on Delivery not showing at Shopify checkout. Still stuck after all seven? Message us in the in-app chat with the address and cart you tested. Conflicting customizations from multiple checkout apps are the usual remaining cause, and we can spot them quickly.

Întrebări frecvente

›COD shows for some customers but not others. Why?

Something differs between their checkouts: address (zone/market/location rules), cart contents (product rules), order value, applied discounts or gift cards, or customer tags. Compare a failing checkout's details against each active condition.

›COD disappeared after I edited shipping settings. What happened?

Renaming or recreating a shipping rate breaks its link in ACOD (the link points at the rate you selected). Re-link the new rate in ACOD → Cash on Delivery fee.