Free shipping above a threshold, COD fee still applies
Updated · ACOD (E-TRADE PARTNER)
Give the COD rate no maximum order-value condition, so it exists at every order value, priced at your fee. Your free rate (condition: orders above the threshold) serves prepaid customers; COD customers see the COD rate, which stays at the fee amount instead of dropping to 0, because ACOD's link makes it the only rate compatible with Cash on Delivery.
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This is one of the top setups merchants ask us about: “free shipping over 350 RON, but COD orders should still pay the 5 RON fee” (or the bug report version, “above my free-shipping threshold the COD rate becomes 0”). The fix is always in the rate conditions in Shopify's shipping settings, not in ACOD.
The correct rate structure (example: free over 350, COD fee 5)
| Rate | Condition | Price | Linked in ACOD? |
|---|---|---|---|
| Standard shipping | Order value 0–349.99 | e.g. 15 | No |
| Free shipping | Order value 350+ | 0 | No |
| Cash on Delivery | No conditions (all order values) | 5 (your fee) | Yes |
A customer at 418 who picks prepaid sees “Free shipping, 0”. The same customer picking Cash on Delivery sees the COD rate at 5, because the linked rate is what COD requires. Below the threshold, prepaid pays 15 and COD pays 5 + nothing else. If you want COD customers to pay standard shipping plus the fee under the threshold, price the COD rate conditionally instead: one COD rate at 20 for orders 0–349.99 (shipping + fee) and one at 5 for 350+.
Rule of thumb
The COD rate's price is the full delivery cost a COD customer pays. Use Shopify's conditional pricing (order-value brackets on the same rate name) whenever that cost should change at your free-shipping threshold.
Keep the fee, keep free shipping
ACOD makes the COD fee survive your free-shipping threshold, so every COD order still covers courier cash-handling costs. Live in about 5 minutes.
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Frequently asked questions
›Can I waive the COD fee above a certain order value?
Yes. Create two conditionally-priced COD rates: one with your fee for orders below the value, one at 0 (or shipping-only) above it. Link both in ACOD.